Returns & Exchanges
At makesy®, we want you to be completely satisfied with your high-quality crafting supplies, which is why we offer a 30-day return window on most unopened and unused items. If your order doesn't meet your creative needs, our streamlined process ensures a quick resolution so you can get back to making.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully pack your unused items in their original packaging to ensure they remain protected during transit back to our warehouse.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing